The Rooted Protection
Rooted Protection is our commitment to safeguard your shopping experience, keep prices fair, and stand behind every independent seller in our marketplace. For just $1.99 per order, your purchase is backed by our full satisfaction guarantee.
Purchase Protection
Rest easy knowing we cover risks like refunds, shipping issues, or seller problems, and stand behind a "satisfaction guaranteed" shopping experience. Help is just a click away in the rare case something goes wrong when shopping from your favorite small businesses. We offer a full refund if your item isn't as described, arrives damaged, arrives late, or doesn't arrive at all*.
What's covered
- Your order doesn't match the item description or photos
- Your item arrived damaged
- Your item didn't arrive or was lost in the mail
How to use it
- Contact us — Reach out within 2 days of receiving your item (or 2 days past the estimated delivery date if it never arrived).
- Provide details — Share your order number, what went wrong, and any photos that help us resolve it quickly.
- We handle the rest — Our team reviews your case and works with the seller to make things right. If eligible, you'll receive a refund or replacement.
Frequently asked
Is Rooted Protection required?
No. It's added to every order by default for $1.99, but you can remove it during checkout if you'd prefer not to include it.
Where does the $1.99 go?
It funds the Rooted support team, refund coverage, and the infrastructure that keeps the marketplace fair and trustworthy. Sellers receive their full payout — the protection fee is separate.
What isn't covered?
Buyer's remorse, sizing changes after the return window, items damaged after delivery, or claims filed more than 2 days after the item arrived (or was scheduled to arrive).
*Coverage is subject to review. See our Returns & Shipping Policy for full terms.